Customer
Satisfaction is our motto, therefore we follow a 7 day
return policy to keep a SMILE on your face

We
take product quality and service very seriously. We endeavour to make
the customer completely satisfied with their purchase, however
returns are sometimes necessary and we acknowledge that. Therefore we
have a 7 day return policy.

Before accepting delivery
of the product/s, please ensure that the packaging has not been
damaged or tampered. If you believe that the merchandise is not in
good condition, or if the packaging is tampered with or damaged,
before accepting delivery of the goods, please refuse to take
delivery of the package,
and call our support at 06391666688/9450966316
or (10:30 am to 6.30 pm Monday to Saturday on all
working days except national holidays) mentioning your order
reference number. We shall make our best efforts to ensure that a
replacement delivery is made to you at the earliest. If you have
accepted the
delivery, and then realized that the package is
damaged, please feel free to get in touch with us within 7 days of
receiving the package (or 14 days of purchase)

We reassure you peace of mind by allowing you to return your
product within 14 days of purchase. In such cases we will either
refund you or replace it as the case may be without any hassles. You
will have to do the following:

As soon as you find the product defective or damaged please get in
touch with our customer care at support@30ch.co.in or call/whatsapp
us at 06391666688/9450966316 (10:30 am to 6.30 pm Monday to
Saturday on all working days except national
holidays) and notify us of the nature of your complaint. You may
have to send us a image/snap of the damaged product if necessary for
us to raise a claim at our end with shipping agency.

After you contact us for a return, you will receive a response
explaining the process. You will have to ensure that the product is
returned with the original packaging along with the original price
tags, labels and invoices. Please ensure that product is strongly and
adequately packaged so that there is no further
damage to
products during transit

-Wherever possible we will facilitate the pick-up of the
item through our courier partners. In case, the pick-up cannot be
arranged by us, you can return the item through a third-party courier
service and we will bear the courier costs.

– Please bear in mind that we will compensate/reimburse you
after receipt of return item within 7 working days through
following option.

•  Send your replacement product
  (wherever applicable) subject to availability of the particular
  product. Replacement, if applicable will be delivered within 7 to 8 days of receiving the product.

• Refund the payment for the value
  of the product electronic fund transfer to registered customer’s
  bank account will be done within
  7-8 days to the original source of payment method. Refund of return shipping charges (Charges paid by the
  user for sending the products to us) will be limited to Rs 100 or
  10% of product cost, whichever is lower

• If the customer is returning the product for any
  reasons other than damaged or defective product, he/she will bear
  the cost of couriering the product back to us in original
  condition

  Delivery – We
  have tied up with reputed service providers like Delhivery, Ecomm
  Express,DTDC, India Post to ensure that your shipment is
  delivered safely, securely and within stipulated timelines. Shipment
  delivery times are usually between 4 – 7 working days, however
  far-flung regions in the north east and rural hinterland areas in
  some states make take more time for delivery due to logistical
  issues. Also some states follow procedural issues like submission of
  Sales Tax forms that may cause additional delays and charges
  (additional state levies applied locally to be borne by the
  customer). For International dispatches, please note that deliveries
  may some time be delayed due to Customs checking & ; clearances.
  In certain
  countries like Sweden, Spain, Denmark Greece etc
  customers may have to do additional formalities in their countries
  to get parcels cleared. All this is the responsibility of the
  customer and we are not liable for the same.

  Cancellation –
  We understand that You, the customer may at times have a second
  thought on your purchase or may have accidentally ordered the wrong
  item. No Fret!! You may cancel your order within 5 Hours (if
  your order is placed between 12 a.m – 12 p.m) or within 1 hour (if
  order is placed beween 12 p.m – 6 p.m). We will cancel your order
  and refund you the full money (if payment is made by electronic
  transfer). In case you make the cancellation request after the 
  stipulated time (in which case the courier might have picked your
  item for delivery) we will be constrained to refund you minus the
  shipping charges(both to and fro).

  Shipping
  charges: Certain zones will apply higher shipping rate due
  to  accessibility issues. These shipping rates are on actual as
  charged by shipping agency (India Post, Delhivery etc..) due to
  logistical issues. Hence local delivery charges may vary on our
  site.

  International Customers: All
  International orders are shipped through reliable and reputed
  service providers. We take extra care in packaging and ensuring all
  documentation in order so that you receive your order quickly and
  safely. Within 2-3 days of placing order you will receive a mail
  containing the dispatch details with AWB# and a tracking link where
  you can monitor the progress of your consignment. In case of damage
  or delay in transit we escalate or follow-up with courier. In some
  countries, medicines are not allowed and we have disabled the
  shipping options to those countries

Important Notice:

We have temporarily paused international shipping. We apologize
for any inconvenience this may cause. Please check back for updates,
as we will resume international shipping as soon as possible. Thank
you for your understanding and continued support.